Last Updated
20 July 2026
Refund & Cancellation Policy
Clear terms. Fair decisions. Please review this policy before any booking or payment.
Refund Window
Typically 7–14 business days
Scope
Digital + physical services
Continued use of our website and services means you acknowledge and accept this Refund & Cancellation Policy.
1) Medical Appointments
This section applies to consultations, assessments and practitioner-led sessions booked through AMMAIAPPAN Wellbeing Hub.
Cancellation before appointment
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Cancellation requests made at least 24 hours before the scheduled slot are eligible for a full fee reversal or credit, subject to gateway settlement. -
Cancellations made within 24 hours may attract an administrative charge due to blocked practitioner time.
Rescheduling
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One complimentary reschedule is generally allowed when requested before the appointment cutoff. -
Rescheduled slots are subject to therapist/doctor availability and may shift to the nearest available date.
No-show policy
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If a participant does not attend the session without prior notice, it is treated as a no-show. -
No-show appointments are ordinarily non-refundable and non-transferable.
2) Courses
Course terms differ by delivery mode. Please review the applicable category before payment.
Online Courses
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Refund requests may be considered only if submitted within the specified cooling-off period mentioned on the course page, and only before first access unlock. -
Once login access is activated, or any downloadable learning asset is accessed, refund is ordinarily not available unless explicitly stated in writing.
Live Classes
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Transfer to another batch may be approved once, subject to seat availability and educator consent. -
If transfer is not feasible and cancellation is raised within the published cutoff period, partial or full refund may apply as per batch terms.
Recorded Courses
Recorded courses are considered a digital-content purchase. They are non-refundable after purchase because access is immediately available and cannot be reversed.
3) Workshops
Workshop registrations involve facilitator planning and venue commitments; therefore timelines are strictly observed.
Cancellation timeline
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Cancellation 7 days or more before workshop date: eligible for higher refund slab, after processing deductions. -
Cancellation within 7 days: partial refund or credit may apply depending on third-party booking commitments.
Partial refund basis
If any refund is applicable, the retained amount may cover facilitator reservation charges, materials preparation and non-recoverable venue/service fees already incurred.
Organizer cancellation policy
If AMMAIAPPAN cancels a workshop due to unforeseen operational reasons, participants may choose either:
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Full refund of amount received, or -
Transfer to a future workshop of similar value.
4) Membership Plans
Membership plans may include periodic benefits, reserved slots and bundled pricing.
Renewal policy
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Where auto-renew is enabled, renewal occurs on the billing cycle date using the saved payment method. -
Members are advised to cancel prior to the renewal date if they do not wish to continue the plan.
Cancellation policy
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Cancellation usually stops future renewals; it does not automatically trigger a retroactive refund. -
Unused benefits from elapsed billing periods are normally non-refundable unless required by law or specific offer terms.
Refund conditions
Any membership refund review depends on activation status, benefit usage, promotional discounts and compliance checks. Approved refund, if any, is proportionate and processed as per Section 8 and Section 9 below.
5) Digital Products
Includes e-books, downloadable guides, paid templates, digital toolkits and other instant-access content.
Digital products are generally non-refundable after download or access because the content is delivered instantly and cannot be returned. Please review product details and compatibility notes before purchase.
6) Physical Products
Applies to wellness kits, merchandise and tangible products shipped by AMMAIAPPAN.
Damaged item replacement
If the product arrives damaged, notify support within 48 hours with unboxing photos/video and order details. Eligible cases are replaced at no additional product cost.
Return window
Return requests for eligible items must generally be raised within 7 days from delivery, with unused condition and original packaging where possible.
Shipping exclusions
Non-returnable hygiene-sensitive items, customised goods, and products damaged due to misuse are excluded. Original shipping charges may be non-refundable unless dispatch error is from us.
7) Events
Covers webinars, retreats, health talks and community events.
Registration cancellation by participant
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Refund eligibility depends on event-specific cancellation deadlines shared at registration. -
Late cancellation may qualify only for partial credit or may be non-refundable where external commitments are irreversible.
Organizer cancellation refunds
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If AMMAIAPPAN cancels an event, registration fees received are refunded in full or transferred with your consent to a future event. -
We are not responsible for third-party travel or stay expenses unless expressly committed in writing.
8) Payment Failures
For billing issues, please share transaction reference, date, amount and registered email for faster verification.
Failed transactions
If your payment fails but money is debited, the amount is generally auto-reversed by the bank/payment gateway as per their settlement cycle. If not resolved, contact us for escalation.
Duplicate payments
If duplicate payment is captured for the same order/service, excess amount is reviewed and refunded after verification.
Processing timeline
Approved refund processing time is typically 7–14 business days, depending on banking channels, gateway settlement and issuing bank timelines.
9) Refund Method
Refunds are generally credited through the original payment mode used at checkout where technically possible and lawful.
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Card payments are generally reversed to the same card account. -
UPI/net-banking refunds are usually sent to the source account or equivalent channel as per provider policy. -
Where original route is unavailable, an alternate compliant transfer method may be used after identity and payment checks.
10) Acceptance of this Policy
By continuing to access our website, make a booking, join a program, or purchase any service/product from AMMAIAPPAN Wellbeing Hub, you confirm that you have read and accepted this Refund & Cancellation Policy.
We may revise this policy from time to time for legal, operational or service updates. The “Last Updated” date reflects the latest published version.
11) Contact Support for Refund Requests
For billing clarification or refund status, please contact our support team with your order ID and payment reference.
Common refund and cancellation clarifications
These FAQs summarise frequent concerns. For order-specific decisions, the policy sections above and support verification will apply.
Same-day cancellation may be accepted, but refund may be reduced or unavailable depending on practitioner schedule blocking and notice period.
Usually no. Once course access is activated or content is downloaded, refund is not available unless specific offer terms explicitly allow it.
Refund settlement typically takes 7–14 business days depending on the issuing bank, card network or UPI gateway process.
Please send your order/service ID, payment amount, date/time, transaction reference and registered email to billing support for verification.
Need help with a billing concern?
Share your order details and we will guide you through eligibility, documentation and processing timelines.
Typical first response within 24 working hours.